Gift Vouchers
Gift vouchers are usually valid for twelve months from the date of purchase. During an offer period or if an offer code is used the expiry period of the voucher may be shorter – check the details of your offer.
Gift vouchers may be transferred from one person to another but no refunds are offered except that you may cancel your gift voucher purchase within fourteen days of receiving the voucher and receive a full refund.
Combining vouchers: Two 2 hour vouchers for one person may be combined to make a four hour experience for two people. Four hour vouchers for two people may only be combined (to make a session for four people) at our discretion and if we have a suitable date available so you should check in advance before purchasing.
Photo Experience Bookings
The studio is busy and we strongly recommend booking early, especially if a weekend is desired.
Photo experience bookings must be made on the telephone by calling the studio during normal office hours on 01604 871187.
We will do our best to accommodate special requests for dates but if you need a specific date you should check availability by calling the studio before buying a voucher.
Once your experience is booked you must give seven clear days notice if you’d like postpone or cancel. Otherwise we are sorry but the value of the voucher, booking fee and any deposit paid will be lost.
A deposit may be required on booking. This will be refunded when you attend the appointment to view and order your photographs (whether on the day of the experience or a later date). If you do not attend your experience or ordering appointment our the deposit will be retained as a contribution towards our costs.
Choosing and Purchasing Photographs
We will show you the photographs from your experience at an ordering session on the day of your experience or at another mutually agreed time. If you wish to buy photographs you will need to do so at your ordering session. We do not offer online viewings or paper proofs.
Privacy Policy
If you provide us with any personal information we’ll store it on our secure customer information system. We won’t disclose your information to third parties unless you say it’s OK. We only do this if needed to provide you with a service like paying by monthly instalments.
We’ll use your personal data including email address and phone number to contact you about our services. You can opt out of this at any time.
We don’t store credit or debit card details. Online payments are processed on our behalf by PayPal.
Legal
Alter Ego Portraits is a brand name of Martin Plant Photography Ltd, Preston Lodge Court, Preston Deanery, Northampton, NN7 2DS. Company registered in England and Wales. Registration number 05322435. All prices include VAT. All images are Copyright Martin Plant Photography Ltd.